The Journal of Extension - www.joe.org

February 2010 // Volume 48 // Number 1 // Commentary // 1COM1

Commentaries conform to JOE submission standards and provide an opportunity for Extension professionals to exchange perspectives and ideas.

Change, Who... Me?

Abstract
As we approach our 100th birthday in 2014 as a National Cooperative Extension Service, we would like to spark discourse around our collective identity as agents of change. We present an argument in the spirit of promoting a self-reflective debate to move our organization—and ourselves—forward. As all agents of change know, awareness is one of the first steps in the change process (Rogers, 1963).


Kirk Bloir
Program Director
Family & Consumer Sciences
kbloir@ehe.osu.edu

Jeff King
Associate Professor
Leader, OSU Extension Leadership Center
king.20@osu.edu

Ohio State University Extension
Columbus, Ohio

In this Commentary, the authors use "we" to refer to the corpus of the Cooperative Extension Service. It, as an organic organization, is a manifestation of the people who make up its ranks. We are Extension.

Introduction

It can be argued that our primary mission as a Cooperative Extension Service is to provide educational programming that will empower clients to change aspects of their practices, attitudes, behaviors, and lives (CSREES, 2009). Dictionary.com offers the following primary definition for change: "to make the form, nature, content, future course, etc., of something different from what it is or from what it would be if left alone: to change one's name; to change one's opinion; to change the course of history" (change, n.d.).

Our business is that of the change agent; indeed the very foundations of our work are predicated on the assumption that change is what we are all about (Rogers, 1963). We are an organization focused on the external contexts and environments in which we carry out our change agent work. Much change does occur because of our efforts. We do not deny this reality or take issue with it. Indeed it is the primary reason that we continue to exist to fulfill our change agent functions nearly a century after our official beginnings.

Contradictory Change

What we do want to call attention to, however, is the seeming contradiction that exists between our external focus and change successes and our internal struggles with the very thing we help millions do every year. Change is simultaneously something that is (as in a noun—a person, place, or thing), something to do (as in a verb—an action we can perform), or something that has already been done.

We wonder if "been there; done that" gets in the way of really doing it. As Epictetus, the Greek philosopher speculated: "It is impossible for a man to learn what he thinks he already knows." We know change; therefore we find it immensely difficult to learn how to do it ourselves. To continue the Greek metaphor, perhaps organizational change is Extension's Achilles Heel.

Going back to Dictionary.com, we also find the following definition for change: "to substitute another or others for; exchange for something else, usually of the same kind" [emphasis added] (change, n.d.). This latter definition is thought provoking. Over the course of our organizational history, how often have we changed, but only insofar as exchanging one thing for what might essentially be viewed as non-changing substitutions?

Looking Back

We base our case on the academic discourses presented in this very journal since its inception nearly 50 years ago. We reached back through the JOE archives to search for articles that addressed some aspect of change. As you can imagine, there are literally hundreds and hundreds of articles that focus on change; we are, after all, an organization dedicated to it.

However, rather than finding a progression of discourse that informs and drives the profession forward, we find themes of a recurring refrain that seem to follow the issue-attention cycle (Downs, 1972). In the issue-attention cycle, certain kinds of issues, termed "latent issues," will come and go in salience and importance, dependent upon some triggering event to bring them back into consciousness, but other competing interests and/or events push them aside before they are adequately resolved (Downs, 1972).

Unresolved Issues?

The example list of issues and representative articles below seems to document the presence of latent issues that revolve around change for the Cooperative Extension Service. They capture our attention but are never fully resolved before they are substituted with something else; otherwise we would not continue to present them as "issues to be solved," but could move to "how do we advance in these areas?"

  • The benefits and tribulations of local vs. area staffing models (e.g., Brain, Irani, Hodges, & Fuhrman, 2009; Harriman & Daugherty, 1992; Warner, Young, & Cunningham1975; Woeste, 1969)

  • Our integration into the larger university community (e.g., Blewett, Keim, Leser, & Jones, 2008; Meier, 1989; Vines, Watts, & Parks, 1963)

  • Program evaluation rigor (e.g., Rennekamp & Arnold, 2009; Thomson, 1983; Alexander, 1965)

  • "Urbanizing" Extension (e.g., Webster & Ingram, 2007; Panshin, 1992; Yep, 1981; Brown, 1965)

  • "Urbanizing" 4-H (e.g., Skuza, 2004; Boyle & Brown, 1964)

Moving Forward

Perhaps it is time that we stop the issue-attention cycle and focus on implementing the changes needed to adequately deal with these issues and bring resolution to them. Furthermore, it may be time for us to truly examine and question ourselves on Kotter's (1995) most common errors of leaders who aspire to create change within organizations. The eight common errors identified by Kotter are:

  1. Allowing too much complacency;

  2. Failing to create a power coalition;

  3. Misunderstanding the power of vision;

  4. Under communicating the vision;

  5. Permitting obstacles to block the new vision;

  6. Failing to create short-term wins;

  7. Declaring victory too soon; and

  8. Neglecting to anchor changes firmly in the organizational culture.

Again, we are change agents in communities across the United States and teach the concepts of change, but are our own individual and organizational change accomplishments effective enough to create our own future? What foundation are we creating for the next 100 years? As Barack Obama frequently says, "We are the change that we seek."

Change, Who . . . Me?

Throughout this Commentary, the authors have assumed a collective focus—a "we" perspective. But, what if "we" is really "me"? Am I the change I seek? Does my knowing "it" get in the way of my "doing it"? A first person view changes the perspective. "I am" does not afford the same degree of emotional distance and shared responsibility as "we are." We can hide in the safety of the group. I stands out, is self-reflective, is responsible for. Such an individual level perspective shifts the focus—when I change, the organization changes, rather than the other way around. We are the organization. If we need to change, then it has to start with me. Am I the change I seek?

References

Alexander, F. D. (1965). A critique of evaluation. Journal of Extension [On-line], 3(4). Available at: http://www.joe.org/ joe/1965winter/1965-4-a3.pdf

Blewett, T. J., Keim, A., Leser, J., & Jones, L. (2008). Defining a transformational education model for the engaged university. Journal of Extension [On-line], 46(3) Article 3COM1. Available at: http://www.joe.org/joe/2008june/comm1.php

Boyle, P. G., & Brown, E. J. (1964). Adapting 4-H to urban situations. Journal of Extension [On-line], 2(1). Available at: http://joe.org/joe/1964spring/1964-1-a5.pdf

Brain, R. G., Irani, T. A., Hodges, A. W., & Fuhrman, N. E. (2009). Agricultural and natural resources awareness programming: Barriers and benefits as perceived by county Extension agents. Journal of Extension [On-line], 47(2) Article 2FEA3. Available at: http://www.joe.org/joe/2009april/a3.php

Brown, E. J. (1965). Extension and the urban environment. Journal of Extension [On-line], 3(2). Available at: www.joe.org/joe/1965summer/1965-2-a5.pdf

Change. (n.d.). Dictionary.com Unabridged (v 1.1). Retrieved August 12, 2009, from: http://dictionary.reference.com/browse/change

CSREES. (2009). About us. Retrieved July 15, 2009, from: http://www.csrees.usda.gov/qlinks/extension.html

Downs, A. (1972). Up and down with ecology: The "Issue-Attention Cycle". The Public Interest, 28, pp. 38-50. Retrieved August 1, 2009 from: http://anthonydowns.com/upanddown.htm

Harriman, L. C., & Daugherty, R., A. (1992). Staffing Extension for the 21st Century. Journal of Extension [On-line], 30(4) Article 4FUT1. Available at: http://www.joe.org/joe/1992winter/fut1.php

Kotter, J. P. (1995). Leading change. Boston: Harvard Business School Press.

Meier, H. A., (1989). Extension trends and directions. Journal of Extension [On-line], 30(2) Article 3FEA3. Available at: http://www.joe.org/joe/1989fall/a3.php

Panshin, D. (1992). Overcoming rural-urban polarization. Journal of Extension [On-line], 30(2) Article 2TP1. Available at: http://www.joe.org/joe/1992summer/tp1.php

Rennekamp, R. A., & Arnold, M. E. (2009). What progress, program evaluation? Reflections on a quarter-century of Extension evaluation practice. Journal of Extension [On-line], 47(3) Article 3COM1. Available at: http://www.joe.org/joe/2009june/comm1.php

Rogers, E. M. (1963). The adoption process: Part I. Journal of Extension [On-line], 1(1). Available at: http://www.joe.org/joe/1963spring/1963-1-a3.pdf

Skuza, J. A. (2004). 4-H site-based youth development programs: Reaching underserved youth in targeted communities. Journal of Extension [On-line], 42(1) Article 1IAW4. Available at: http://www.joe.org/joe/2004february/iw4.php

Thomson, J. (1983). What value, program evaluation? Journal of Extension [On-line], 21(5). Available at: http://www.joe.org/joe/1983september/83-5-ed1.pdf

Vines, C. A., Watts, L. H., & Parks, W. R. (1963). Extension's future. Journal of Extension [On-line], 1(4). Available at:http://www.joe.org/joe/1963winter/1963-4-a7.pdf

Warner, P., Young, R., & Cunningham, C. (1975) Is area staffing better? Journal of Extension [On-line], 13(3). Available at: http://www.joe.org/joe/1975may/75-3-a3.pdf

Webster, N., & Ingram, P. (2007). Exploring the challenges for Extension educators working in urban communities. Journal of Extension [On-line], 45(3) Article 3IAW3. Available at: http://www.joe.org/joe/2007june/iw3.php

Woeste, J. (1969). Staffing patterns in Extension. Journal of Extension [On-line], 7(1). Available at: http://www.joe.org/joe/1969spring/1969-1-a2.pdf

Yep, B. H. (1981). Expanding urban programming. Journal of Extension [On-line], 19(3). Available at: http://www.joe.org/joe/1981may/81-3-a4.pdf

 

Commentary Discussion

Views expressed in this Commentary and the accompanying discussion forum do not necessarily reflect those of the Extension Journal Inc. board of directors or the Journal of Extension editor. Journal of Extension Commentary discussion forums remain open through two issues of the journal. Anonymous comments are not permitted. All comments are screened before publication for derogatory content—disagreement is acceptable, but comments should reflect a respectful exchange about the relevant issue(s).

Change? Who...me?

Gary Varrella
We done! Right to the heart of the matter. The inward look to JOE is handy to put it in perspective for where we are what we think. For those looking to institute changes, they must also go to the lit outside of JOE as well.
Submitted On: 03/02/2010
Its much too easy to say, nah! I'll let someone else do because its not in my job description, and besides, I'm not in the leadership of this organization. According to Hiefetz and Linsky in Leadership on the Line(2002), while leadership is perilous, it's worth the risk. Leaders aren't just in the administration box. Leadership happens, or should happen, everywhere--and speaks to your point about changing "we" to "I will be responsible for changing".
Submitted On: 03/10/2010

Changelings

Roger Merchant
As a former forester & social worker, I came into Extension 30 years ago. I have come to know Extension people to be pretty much exclusively, externally driven and motivated...It strikes me as curious, almost foreign, that after so many years in this external light, that anyone of us might dare glimpse into the inner world suggested by Bloir & King... Being introspective by nature, I just don't believe all this language about internal change adds much depth & dimension to Extensions 100 years of somewhat insular age...All this Looking Back and Moving Forward and Change-Who-Me takes me right out of the present moment, which last I knew, was the only open frontier left for any mortal where some easy open talk, deeper listening, and sharing of relevant ideas might make some difference in the day, maybe a change and difference to me, and yes a difference to you, I hope so...RM
Submitted On: 03/30/2010
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